In-Store Digital Monitors – Does Size Matter?

Remember the days when we agonized over “moving up” to a 32” monitor for a store’s menu or advertising screen? Today, we look at those 32” devices and wonder how we were ever able to use them in stores. In the 7 years Abierto has been tracking digital monitor demand, we’ve seen our most popular screen size nearly double to the new 55” and 65” models we sell today. Drivers…

8 Ways the Common Sense Nutrition Disclosure Act seeks to amend the FDA Menu Labeling Mandate

The FDA will begin enforcing the Menu Labeling Mandate on May 7, 2018. However, there are interested parties calling for amendments to the mandate as it is written today. The Common Sense Nutrition Disclosure Act aims to amend the current mandate in the following 8 ways: A retailer can provide calorie information in a format that is most appropriate A retailer can use a website or app to display nutritional…

FDA Menu Labeling Delay & 60 Day Comment Period Open

As we posted on our website last week, the FDA published an Interim Final Rule (IFR) that extended the compliance date of the Menu Labeling Regulation and introduced a 60-day comment period. This news was welcomed by most in our industry as many retailers are still working towards compliance with the regulation. As part of Abierto’s “FDA Menu Labeling Regulatory Update” at the CSP Foodservice Forum held May 3rd to…

Combining Games and Interactive Kiosks to Engage Employees

Are you having trouble motivating your employees? Disengagement, retention, and lack of productivity are common problems in the workplace. An innovative way to increase morale and productivity is through interactive games. Our modern culture is based on interaction — people love to track points, earn rewards, win a competition, and receive recognition. There are many ways you can integrate gamification into your business. Digital Signage Using digital signs is a…

3 Tips for Building a Strong Customer Loyalty Program

Customer loyalty is critical for retention, referrals, and company success. Selling is no longer only about the sale, it now requires a business-customer relationship. You want customers to return, but you also want them to remember the trust and confidence binds you. More and more companies are finding loyalty programs to be a great way to manage return customers. These systems are designed specifically to build loyalty through unique customer…

Digital Signage Outlook 2017 – What’s in store?

Digital signage has come a long way since the beginning of this decade. To think that HD screens are becoming obsolete as time passes is almost hard to fathom. Luckily, there is much to look forward to in the future with digital signage, such as 4K screens. With the upcoming hardware technology, possibilities with touch technology, and the increasing demand for quality content, digital signage is reaching another era in…

3 Ways to Increase Customer Satisfaction in 2017

All business owners would like to think of themselves as providers of excellent customer service. In today’s world of instant reviews and a wider world for word of mouth, customer service is quite possibly a business’s biggest differentiator from their competitors. If customer satisfaction is your goal, then great customer service will get you there. Here are three ways to increase customer satisfaction in 2017. Focus on going mobile. More…

Cut Perceived Wait Time Using Interactive Technology

We all hate to wait. It doesn’t matter if it’s at the dentist’s office or while sitting in your favorite restaurant waiting for your meal to arrive. When you have a high-pressure conference call after your appointment or skipped lunch and can smell everyone else’s meals as they pass your table, 5 minutes can feel like an eternity. In each of these scenarios, perceived wait time is far more important…

How to Create a Superior Customer Experience

The competition for customers is getting fiercer every year. It is no longer enough to just bring customers in and sell them a quality product. Retailers must make a connection with the buyer and build a relationship. This happens by creating a positive customer experience. Here are four ways to create a superior customer experience. Identify your customer Is your consumer a millennial browsing your site briefly? Is it a returning…