FDA Menu Labeling Delay & 60 Day Comment Period Open

As we posted on our website last week, the FDA published an Interim Final Rule (IFR) that extended the compliance date of the Menu Labeling Regulation and introduced a 60-day comment period. This news was welcomed by most in our industry as many retailers are still working towards compliance with the regulation As part of Abierto’s “FDA Menu Labeling Regulatory Update” at the CSP Foodservice Forum held May 3rd to…

Combining Games and Interactive Kiosks to Engage Employees

Are you having trouble motivating your employees? Disengagement, retention, and lack of productivity are common problems in the workplace. An innovative way to increase morale and productivity is through interactive games. Our modern culture is based on interaction — people love to track points, earn rewards, win a competition, and receive recognition. There are many ways you can integrate gamification into your business. Digital Signage Using digital signs is a…

3 Tips for Building a Strong Customer Loyalty Program

Customer loyalty is critical for retention, referrals, and company success. Selling is no longer only about the sale, it now requires a business-customer relationship. You want customers to return, but you also want them to remember the trust and confidence binds you. More and more companies are finding loyalty programs to be a great way to manage return customers. These systems are designed specifically to build loyalty through unique customer…

Digital Signage Outlook 2017 – What’s in store?

Digital signage has come a long way since the beginning of this decade. To think that HD screens are becoming obsolete as time passes is almost hard to fathom. Luckily, there is much to look forward to in the future with digital signage, such as 4K screens. With the upcoming hardware technology, possibilities with touch technology, and the increasing demand for quality content, digital signage is reaching another era in…

3 Ways to Increase Customer Satisfaction in 2017

All business owners would like to think of themselves as providers of excellent customer service. In today’s world of instant reviews and a wider world for word of mouth, customer service is quite possibly a business’s biggest differentiator from their competitors. If customer satisfaction is your goal, then great customer service will get you there. Here are three ways to increase customer satisfaction in 2017. Focus on going mobile. More…

Cut Perceived Wait Time Using Interactive Technology

We all hate to wait. It doesn’t matter if it’s at the dentist’s office or while sitting in your favorite restaurant waiting for your meal to arrive. When you have a high-pressure conference call after your appointment or skipped lunch and can smell everyone else’s meals as they pass your table, 5 minutes can feel like an eternity. In each of these scenarios, perceived wait time is far more important…

How to Create a Superior Customer Experience

The competition for customers is getting fiercer every year. It is no longer enough to just bring customers in and sell them a quality product. Retailers must make a connection with the buyer and build a relationship. This happens by creating a positive customer experience. Here are four ways to create a superior customer experience. Identify your customer Is your consumer a millennial browsing your site briefly? Is it a returning…

What Makes A Customer Loyal?

Building customer loyalty isn’t easy, but it is absolutely worth the effort. Without repeat customers, a business fails. With them, your business is likely to make more money, increase advertising conversion rates and increase positive word of mouth. So how do you position yourself to gain loyal customers? Here are four ways that can help you gain and retain loyal customers. Create shareable content In our digital age, the effectiveness…

Using Pre-Paid Points Cards in Loyalty Programs

In a previous blog post, we described the benefits of digital loyalty programs, including ways they can help a business grow through brand awareness and improved data gathering. Now let’s look at how you can enhance your loyalty program by incorporating pre-paid points cards. What is a pre-paid points card? Pre-paid points cards are similar to gift cards. Gift cards are branded and managed by Visa, MasterCard, AmEx or Discover…

How GlobalShop Can Take Your Business to the Next Level

It’s time to make plans to visit GlobalShop, coming up March 28-30 in Las Vegas. Now in its 25th year, GlobalShop is one of the most important, productive, and enjoyable trade shows for the retail industry, and we encourage you to join us there. What is GlobalShop? GlobalShop covers retail design, merchandising, shopper-facing technology, and marketing – essentially everything you need to sell better, smarter and more. More than 500…