Will tablets replace traditional kiosks?

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By Bradley Cooper, http://www.kioskmarketplace.com What is a kiosk anyway? Traditionally speaking, a kiosk was a large enclosure with a screen. Now tablets have entered the kiosk market, and many manufacturers and businesses alike have seen the appeal. However, simply because a tool is new and innovative does not make it ideal for every situation. Every tool has its pros and cons when it comes to design and functionality. Tablet kiosks are no exception to this rule. One major reason tablet kiosks are becoming popular is related to price. For example, traditional display kiosks can be quite expensive. “The price point …

FDA Menu Regulation Compliance extended to December 2016

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This last week the US Food and Drug Administration postponed the implementation of its regulations on required menu regulations until December of 2016. This comes as a relief to the chain c-stores and restaurants that were currently scrambling to make their menus compliant. Regardless of this postponement, it is important for convenience stores with food service to be ready for the changes to menu labeling when the regulations take effect next year. The new federal regulations require caloric information for menu boards at the point of purchase, statements about caloric consumption, and other information on menu boards for convenience store …

McDonald’s has a new competitor no one is talking about

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By Ashley Lutz, http://www.businessinsider.com Everyone is talking about how fast-casual chains like Chipotle and Five Guys are stealing McDonald’s customers. But there’s another huge competitor no one is talking about. Gas station/convenience store businesses like Sheetz are taking market share from the fast food giant, Michelle Greenwald, a marketing professor at Columbia Business School, told Business Insider. “Gas stations like Sheetz have gone through the effort to make sure people like the food,” Greenwald said. “They’re also very convenient for families and have a one-stop shop advantage.” And unlike Chipotle, which is much more expensive than McDonald’s, gas stations are …

#CONNECTsummit14: Marketers should opt in to text as key mobile messaging channel

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From: retailcustomerexperience.com – August 28, 2014 When it comes to building relationships with hardcore fans, marketers shouldn’t overlook the original mobile messaging channel: text. Text is valuable as a marketing channel for a number of reasons, according to a panel of speakers at the recent CONNECT Mobile Innovation Summit. “More than 90 percent of people aren’t more than two feet away from their phone at any time,” said panelist Erin Levzow, director of digital e-commerce for Wingstop. “That includes when they are taking a shower. So being able to talk to them, communicate with them and push notify them while …

C-stores vs. Grocers vs. Restaurants

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From: http://www.csnews.com By Angela Hanson, Convenience Store News As foodservice evolves, different channels become competitors. NEW YORK – With every passing day, fresh prepared food offerings are growing in consumer popularity and sales. As the category heats up, how is its explosive growth affecting convenience stores, supermarkets and restaurants? Industry insiders explored this question during Wednesday’s webinar, “Grocers, C-stores & Restaurants Fight for Prepared Foods Share.” Hosted by Bloomberg LP, the webinar’s speakers included Convenience Store News Editorial Director Don Longo; Nielsen’s Sarah Schmansky, director of retail programs, the perishables group; and Wade Hanson, principal, Technomic Inc. “It should really be no surprise …

Social Media: Convenience Stores Playing Catch-Up

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Restaurant, drug chains outpace c-stores in digital engagement, study says MINNEAPOLIS — On any number of digital fronts–from e-mails to website visits–convenience stores appear to be trailing other retail channels in communicating directly with consumers, according to a recent study by a major consumer packaged goods (CPG) manufacturer. In an online study of 360 c-store shoppers aged 18 to 64, c-stores lagged behind in connecting with consumers via texts, alerts, emails or electronic deals, reported a study by Minneapolis-based General Mills. In the study conducted last December, 86% of shoppers said they received digital communications from a variety of retailers, …

Susser: Pump Island Not Key to Boosting Inside Traffic

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Oil Express – News Alert 2013-11-06 01:00:22 EST While many in the industry ponder just how to get more fuel customers into their convenience stores, publicly held Susser Holdings Corp., of Houston, isn’t worried about it. Because of the installation of card readers at the pump islands, industry research has shown two-thirds or more of the fuel customers just gas up and go without making an additional purchase. However, Sam Susser, CEO and chairman of both Susser Holdings Corp. and Susser Petroleum Partners LP, just told analysts in an earnings call today that the company has been studying the issue …

Digital signage provides ambiance and marketing enhancements

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From qsrweb.com October 17, 2013 – Alicia Kelso Digital signage has been around for about 20 years, but now consumers are seeing it 10 to 20 times a day. This ubiquity means they’re starting to expect digital content and restaurant operators should take advantage of its abundance of benefits, according to Craig Rathbun, director of Philips Commercial Signage, North America. “The most unique thing about the digital market is content. Don’t use it just to list your menu items and price. They can be so much more — promotion, merchandizing, entertainment. They can be used to engage and create stickiness …

Bringing Genuine Loyalty to Loyalty Programs

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Published in CSP Daily News October 31st, 2013 Nearly third of consumers worried about safety of personal information CHICAGO — Enrollment in loyalty programs is on the rise across all retail categories, but soaring participation in retailer loyalty programs does not necessarily translate to “genuine” loyalty and relevant communications are increasingly essential in loyalty engagement; however, recent Mintel research finds that consumers are also concerned about privacy when weighing whether to sign up for a loyalty program. Approximately one-third of Americans (32%) believe that the privacy of their personal information is an important attribute of a loyalty program. Moreover, more …

Two-Thirds of C-stores Expect Higher 2013 Foodservice Sales

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From: www.csnews.com Two-Thirds of C-stores Expect Higher 2013 Foodservice Sales Aug 14, 2013 By Tammy Mastroberte JERSEY CITY, N.J. — Almost two-thirds of convenience store operators — chains and single-store owners — expect to see their foodservice sales increase by the end of this year, up slightly from 2012, according to the Convenience Store News 2013 Foodservice Study. This number jumps to 75 percent for chains alone. CSNews conducted its annual Foodservice Study in June to collect in-depth data on foodservice and build upon the category data collected for the CSNews 2013 Industry Report, published in June. The Foodservice Study …