VERY IMPORTANT: Please take note of the following:
1. Sign up for Secure Gateway Support plan – Allow 24-48 hours to process.
2. An appointment is required (no exceptions) for support to upgrade your IP Converter, please contact Eric to make this apt. 888-216-6823 x #125.
3. You will need a technician or a person knowledgeable with the operation of your POS or Site Controller on site during the activation appointment. You must have laptop or computer at the site – most cases will require us to remote in and re-flash the unit to an updated configuration and point to the proper portal.
Please have your Paymentech Netconnect User name and Password available at this time.