The Value of Employee Communication

Recently, NACS highlighted the latest findings from the Coca Cola Retailing Research Council (CCRRC) regarding employee engagement and retention. The newly released report, titled “Convenience Industry Action Plan for Becoming an Employer of Choice,” provides a comprehensive analysis of the challenges and potential solutions we encounter in this area.
This updated report for 2023, building upon the groundwork laid in 2016, underscores the pivotal role of effective employee engagement communications in the success of any initiative.
The link below will allow you to download both reports.
NACS/Coca Cola Retailing Research Council
Some conclusions jump off the page:
• Utilizing employee-centric KPIs (and communicating them to employees effectively) can lead to greater accountability, satisfaction and results.
• the #1 recommendation is to “invest in employee safety through training, technology and analytics.”

• There is a focus on “leveraging media to improve industry perceptions”. Celebrating employees, promoting positive stories and communicating effectively with employees can lead to better retention, satisfaction and growth for store associates.

Abierto has modeled several products in our OPEN.Platform to apply technological solutions to these common industry hurdles. Innovative communication platforms like our Digital Bulletin Boards and Interactive Employee Kiosks are powerful tools to communicate with your in-store team. Ask yourself, do I communicate effectively with employees? Do I make them feel valued and celebrate their successes?
If you’d like to learn more about our OPEN.Kiosk employee communication technology, read more here: OPEN.KIOSK.